fantickets.comTerms & Conditions

The web site you are on is owned and operated by FanTickets, Inc. The following are the terms that govern your use of this FanTickets, Inc. website. By using the site, you agree to follow these terms.

You acknowledge that you are the owner of the credit card being used to place the Ticket Order on our site. You additionally agree that you are at least 18 years of age. Furthermore, you agree that you are fluent in the English Language.

ALL SALES ARE FINAL. Since tickets are a one of a kind, nonreplacable item, there are no refunds, exchanges or cancellations. Should your event be postponed, you agree that the tickets you have in hand will be honored for the rescheduled date. FanTickets, Inc. will not be held responsible for any changes made to the artists scheduled to appear at any given event. Should the artists scheduled to appear at an event be changed and the event goes on, you agree that FanTickets, Inc. has done their job satisfactorily.

FULL REFUND POLICY - If your event is canceled and not rescheduled, you will receive a FULL REFUND for the amount you paid, including shipping. In order to receive a refund, TICKETS MUST BE RETURNED TO OUR OFFICE WITHIN 30 DAYS OF THE DATE OF CANCELLATION

The tickets on our site are guaranteed authentic. We thoroughly screen and check the references for every seller who lists their tickets on FanTickets, Inc. We stake our reputation on it.

SHIPPING – At FanTickets, Inc. we do our best to ship all orders as quickly as possible using the FedEx Service you have chosen. Some tickets will have a delayed delivery date. If we feel that delivery will be extremely delayed, we will contact you to make sure the shipping date is acceptable prior to processing your order.

FanTickets, Inc. uses FedEx to ship all packages. When selecting FedEx as your delivery method, you agree to accept all of the Terms and Conditions FedEx applies to their service. FedEx will leave a package without a signature if feels the environment it is leaving the package in is secure. By ordering tickets on FanTickets, Inc. you agree that once FedEx acknowledges that the package has been delivered to the address given that FanTickets, Inc. has done its job and has satisfactorily delivered the package. You agree that if FedEx leaves a door tag slip or any other communication that your package has arrived that FanTickets, Inc. has done its job and has delivered the package successfully. FanTickets, Inc. does reserve the right, at its discretion, to require a signature upon delivery.

All sales are final, there are no returns, refunds, exchanges or cancellations. Refusing delivery or refusing to sign for the FedEx package does not release you from your agreement with FenTickets, Inc. You will still be held responsible for your ticket purchase and all fees and costs. If additional costs are incurred to return tickets to you, your credit card will be charged the additional fees.

All orders must be submitted with the billing address on the credit card. Furthermore, all orders are shipped to the billing address on your credit card. We reserve the right to cancel, without notice any order placed without the billing address. If you place an order and you have a need to ship to an address other than your billing address, please contact a FanTickets, Inc. representative by phone to discuss the situation after you place your order. Most orders are processed the same day they are received. Orders placed after hours will be processed the next business day. Should FanTickets, Inc. agree to ship your package to a destination other than your billing address, you agree that once FedEx acknowledges that your package has been successfully delivered to the address that you requested, that FanTickets, Inc. has done its job and successfully delivered the package.

WE ARE NOT THE BOX OFFICE. The Box Office is the term used to describe the original selling source for the tickets. We are not affiliated with any team, artist or venue. The printed price on the ticket is commonly referred to as the Face Value of the ticket. Many of the tickets on FanTickets Inc will sell at prices that exceed the printed price on the ticket. Should you have a question about what the Face Value of a ticket is, give us a call or email us. We will gladly look that information up for you.

INTERNATIONAL ORDERS / LARGE ORDERS. FanTickets, Inc., may at their discretion, require on very large orders and on international orders (UK,Canada, etc.) that a Letter Of Authorization be signed and a photocopy of a valid ID as well as the credit card in use be faxed to its office. This is a security measure taken to protect both FanTickets, Inc. and the client from unauthorized use of the credit card.

FRAUD. At FanTickets, Inc. we take fraud prevention very seriously. We prosecute all attempts at fraud to the fullest extent of the law. You are responsible to provide us with accurate contact information, including a functioning phone number and email address. We reserve the right to call clients to confirm they have placed an order. We furthermore, reserve the right to cancel without notice any order that we believe has been placed with either a faulty email address or phone number.

INVENTORY. Much of the inventory listed on FanTickets is real time and will be immediately secured for you, pending payment, once ordered. On rare occasions, the tickets you order may not be available at the time of purchase. if this is the case, we will contact you and do our best to find alternate seat locations for you. Should there be any problem with the seats you originally ordered, FanTickets, Inc. will offer you a discount code that will allow you to reorder your tickets at our cost.

Once you submit your order on FanTickets, Inc., you will recieve an email confirmation. This email confirms that you have submitted an order to us. Once we recieve the order, we will quickly review it and process the order if all of the information submiited appears in proper order.

ORDERING ON THE DAY OF THE EVENT - Tickets ordered on the day of the event are typically transferred by either a PDF file to your email or made available for pickup at a convenient location near the event. Orders placed on the day of the event may be submitted with any METHOD OF DELIVERY. The shipping charge will be deleted on our administrative end. We will immediately, upon reciept of such an order, call the supplier, find out what last minute delivery options are available and contact you immediately to confirm that you are agreeable to the available arrangements. If you are happy with the arrangements, we will move forward.

ELECTRONIC TICKETS - A word about E-Tickets. Transferring tickets in a PDF file to your email is quite common. We guarantee the authenticity of any tickets we offer to transfer to you in this manner to be 100% authentic. These tickets are typically described on the site at Tfast or Ticketfast tickets. We carefully control the chain of custody of all tickets we offer for sale. These tickets typically represent an excellent opportunity to save on shipping costs or successfully complete last minute transactions. If you verbally agree to accept E-Tickets, you agree that once our outbox shows that the tickets have been successfully sent to your email adress that we have done our job acceptably. Should you experience any difficulty dowloading or printing the tickets, we are available 24 hours a day at 401-300-6782 to help. All listed ticket prices are in US currency. Seats in all listed ticket groups will be together (consecutive, side by side) unless otherwise noted.

Any dispute involving use the web site will be governed by the laws of the state of Rhode Island. Additionally. you agree to indemnify and hold FanTickets, Inc. harmless from any damage arising from use of the site.

Finally, any purchases made on this website will show up on your credit card statement under the name FanTickets Inc.

Thanks for checking us out. We look forward to earning your business.

Enjoy the show.

Testimonials:

Tk u for your very prompt response to my inquiry... good customer service begets more business....that's for sure.
Edward F

Thank you for the tickets. It was really a great experience and very much enjoyed. It was my first time trying out your site and i was a bit nervous because i never bought tickets online before but thanks to you, everything worked out smoothly! Please let me know if there is any way i could give feedback for other buyers to see and know that your site is very trustworthy. Thanks again!
-Mary

Great seats, better prices and as always the service was incredible.
Mark D

Thanks for the excellent service!
Jim

Thanks for the professional way in which you handled this transaction.
John M

The tickets I purchased from you for the Kiss concert were wonderful . I would be interesed in purchasing the same tickets for next year, if they will be available.
Thanks,
Beverly Apruzzese

russ,
thanks for the prompt reply. much appreciated.

Awesome response time! These tickets are for a birthday gift. Thanks for your time and assistance and you ROCK, as the young kids say now-a-days ;-)
Kind regards,
Rosana

Thanks so much for telling me about Fathers Day catch at Fenway. It was one of my Dads best Fathers Days and my husband said it was 11 out of 10.
Thanks,
Michelle

You're awesome! Thanks so much for the quick reply!
We will absolutely enjoy the show!
Lisa Reid

thanks! best tickets ever......
Evelyn

Hey, I just wanted to let you or whom ever it concerns that the tickets were prime and the delivery was as promised – thanks for wonderful service!
Cindy

Russ , Thank you for taking the time to following up on these tickets....We look forward to receiving them shortly.....
Have a Safe and Happy 4th of July.
Cheryl

Thanks for clearing that up. You've been very helpful!
Best,
Brian

Hi Russ,
Just wanted to thank you very much for your help in getting the tix for the working class tour on 6/30/07. I received the tix promptly at 12 in the afternoon and they were 3rd row dead center right in front of the mic...awesome! I had an absolute blast and even got a picture with Eddie Money, how much does that rock? haha!
K, Im rambling now but again thanks. Once again you provided great service and tix and it was much appreciated!
All my best,
Kathy Tsoubanas
Quincy, MA

Thank you so much. You made my 88 year mother very happy!!
Lou

Russ
You're a star.
Thanks so much for all your assistance in this matter. You've been great!
Regards,
Phil

Russ and Denise:
Thank you for the professional and courteous way in which you handled my ticket purchase.
I am still floating on air from the afternoon and evening my Mom and I enjoyed at dinner at DaVinci (on Columbus Ave in Boston, I highly recommend it) and at the Wang for Placido Domingo's performance.

Here is the story of our evening which I hope you will enjoy:
I could TOUCH the stage we were so close!!!! I cried when I saw the seats. There were two microphones about 10 feet apart, one was directly above my seat and the other about 5 feet to the right of my Mom's seat... he was actually looking at and singing to us some of the time!!! I brought a long stemmed rose and a note to give him at the end of the performance which he came over to me and graciously accepted and held my hand for a moment. I also gave a rose to the fabulous soprano who performed with him, Anna Maria Martinez. I was crying during the first opera aria he sang. His voice felt like it was in my head and vibrating in my chest!
After the performance, I told my Mom, it is time to work your magic and get us backstage... after repeated attempts in numerous parts of the Wang Center and being told if we did not have a backstage pass we could not meet him, we would have to go outside to the stage door and wait with all the other people on the street in hopes of him making time to come outside... that was not good enough for me!
If I told you the whole 20 minute long story of how I managed to pull it off you would fall off your chair over the suspense, but somehow after all of the confusion and bustle that took place right after the performance near the backstage door. . . I dragged my Mom up the stairs and back down to the stage a second time when I discovered that the door no longer had security out front and was unlocked. We snuck down the stairs and into the hallways under the stage and just as we were discovered and about to be escorted out by the same short, mean security guard who stopped us from going in to a special Meet & Greet with all of the big shots from Deutsche Bank and Aston Martin (two of the biggest sponsors of the tour). Maestro Domingo and Anna Maria appeared coming towards us down the hall!!! It was truly a miracle! I got my program autographed, he thanked me for the rose, I got to take a photo of Mom and Placido, Mom got to tell him the whole story of how she took me backstage at age 9 to meet him during a performance of Faust in Boston in 1968 . . . AND he kissed us on both cheeks and gave us a hug! Then a tall good looking stage manager named Peter, escorted us down the hall and out the side Stage Door to the street where about 30 people were waiting and hoping he would come out.
The best part was. .. we got to see him BEFORE the 40+ Deutsche Bank and Aston Martin people did... and definitely spent more time with him. So the whole evening went just as I had envisioned it...
Thanks again...
I may need Van Halen tix in the near future. Will be in touch.

Vanessa

Dear Fan Tickets,
I was in Starbucks the other day and a man noticed my Red Sox Sweatshirt. We got to talking and he highly recommended your site, unfortunately I never caught his name. He must have talked about how great you guys were for about 20 min. We started talking about Opening Day tickets and he suggested that I email to find out when you would be selling tickets. I assume that the prices will be going up since we are now World Series Champions . So I was writing to inquire about when you thought the tickets were going to be on sale. I saw that you already had what I assumed was opening day listed on your website. I just wanted to be able to get tickets at a great price and value, which I have heard you are the best.
If you could let me know I would GREATLY appreciate it!

Thanks so much,
Mallory Denniston

Rats, I didn't check my e-mail for two days. Thanks for the offer.
Keep up this customer service, and you're going to drive all the other Boston area ticket agents out of business!

Russ,
Thank you for responding so promptly. As you probably knew, I haven't bought alot of concert tickets lately and I've never gone to a site like yours to buy before. I've always purchased through Ticketmaster. After looking into this further, I did see that many companies like yours are out there and I paid the going rate--actually I consider my tickets a deal now as some sites they are actually more than what I paid. I apologize for my lack of education in this. Bottom line, I feel I got great seats for my kids and they are thrilled we are going. Kudos to you on your business--looks like a lot of competition out there but very profitable!

Thanks again for responding,
Marianne Clanton