FAQs

 
SHIPPING QUESTIONS
Can tickets be shipped internationally?
Yes, any order may be shipped internationally by choosing the FedEx International shipping option. It generally takes no longer than 3 business days to deliver an international package, however for some locations it may take longer. You can visit www.fedex.com to get your estimated time of delivery for your area.
 
Does someone have to be available to sign for the package?
Yes, someone must be available to sign for the package to ensure delivery. If someone is not available to sign for the package FedEx will a leave a door tag letting you know they have attempted delivery. FedEx will not attempt any more than 3 times on a delivery. The tickets will be shipped back to our office at which point we will contact the recipient of the package via email.
 
Can I have my tickets held at will call or emailed to me?
Any tickets that say ticket fast or E-tickets on line can be emailed. A will call can be set up for certain tickets that indicate either will call or local pick up directly under the section and row. All tickets are generally emailed by the end of the business day the day that you order your tickets.
 
Can I ship to an address other then my billing address?Yes, you can ship to an address other then your billing, however in some cases you maybe asked to provide further information concerning your order before your order can be processed. If this is the case a sales representative will contact you via email.
 
Will my tickets be shipped immediately upon ordering?
In most cases yes, however, for some events the tickets may not be in hand at the time you place your order. The shipping charges will still apply and your tickets will ship out just as soon as they come in with the shipping option that you were confirmed for on your order.
 
Is shipping included in the price?
No, shipping is separate and is determined by the option you choose when ordering.
 
CANCELLATIONS, DELAYS AND LOST TICKETS
What do I do if the event is canceled?
If an event is canceled and not rescheduled, we will provide a full refund for the amount that you paid for the tickets. Any shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK TO OUR OFFICE WITHIN 10 BUSINESS DAYS OF THE ANNOUNCEMENT OF THE CANCELLATION.
 
Do I get a refund if the event is postponed and I am not able to go?
No, if an event is postponed for a later date, your tickets will be valid for the rescheduled date. No cancellations or refunds will be given for events rescheduled for a later date or time.
 
If I lose or my tickets are stolen can I get replacements?
No, treat your tickets like cash. Tickets can not be reissued or replaced if lost or stolen.
 
Can I cancel my order?
No, All sales are final.
 
GENERAL TICKET QUESTIONS
Will my seats be together?
Yes, all tickets that are listed on our website are consecutive seats unless otherwise noted on our web site
 
Why is the price I pay higher than the price printed on the ticket?
All tickets bought through FanTickets are bought on the secondary market. The secondary market sells tickets above face value because the price to obtain tickets is higher than face value. Since the cost to obtain the tickets is higher we must sell the tickets at a higher price. That being said, it is not uncommon to find last minute tickets on our web site at or below face value 
 
What are the office hours?
FanTickets' phone lines are open M-F 8am-6pm (est) and on Saturday 10am-2pm (est). FanTickets is closed on Sunday and on all major holidays. Orders can be placed online 24 hours a day.
 
How can I contact FanTickets?
FanTickets can be contacted via email, FanTickets@hotmail.com or by phone 1-866-321-8499.
 
How do you have tickets if Ticketmaster is sold out?
Ticketmaster is a primary seller for tickets and FanTickets is a secondary seller. Since we buy our tickets on the secondary market we are able to obtain premium seating to sold out events. FanTickets is not affiliated with Ticketmaster. Our prices are generally more than what you would pay through Ticketmaster but you can choose specific seating and premium seats through us whereas Ticketmaster only allows you to choose a category and then they choose the seats for you.
 
How am I guaranteed that the tickets I order are legit tickets?
All tickets purchased through FanTickets are guaranteed. We buy only from suppliers that we have purchased from in the past and that we have a trusted relationship with. Since we do not purchase tickets from individuals you can be assured that the tickets you order from us are 100% real. If you encounter a problem with your tickets please call our office immediately and someone can assist you